Tracking & Repeat Payments
Show users where their money is now, where it's been in the past, and where it could go in the future
Principles at a glance
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01
Show them where their money is, every step of the way
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02
Make repeat payments fast and seamless
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03
As they grow in confidence, help them explore more
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Principles in action
Show them where their money is, every step of the way
Principle 01
While most digital payments are instant, it is common for issues like poor network or bank server challenges to cause payments to be stuck in a “limbo” where a user has made a payment but it has not reached the recipient. Help users easily track how their current payment is progressing and troubleshoot prior ones.
Principle 02
Make repeat payments fast and seamless
Repeat payments are an excellent opportunity to help users experience the true ease and convenience of digital over cash. Delight them with shortcuts and nudges that reduce the number of interactions it takes to send money to someone they trust.
Principle 03
As they grow in confidence, help them explore more
Users often discover digital payments in context of completing a specific transaction, but many businesses hope they'll begin to save or invest within their product. Think about designing a user's journey to progressive access payments, bill pay, or more complex financial instruments as their in-product transactions suggest they'd benefit from it.
Explore other moments in Digital Payments & Remittances
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Communicating Value
Let users see how digital payments benefit them now, and also in the future
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Making a transaction
Help users overcome the anxiety of making a transaction mistake, and strengthen their mental models of digital payments
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Troubleshooting
Use design to reduce the possibility of errors, but when they do happen, show users you are there for them
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Cashing-in and cashing-out
Help users easily cash-in and cash-out through trusted nearby agents
