Agent Banking
Agents serve as a critical access point to the digital economy for millions of people. For many low-income customers, agents put a human face to formal financial services—and are a source of support, particularly when services are complex, rural connectivity or errors occur. Design to empower agents to enable them to empower last mile customers.
When someone considers offering agent banking, they may be wondering...
HOW CAN I…
...know that this business is worth my time, compared to other options for making money?
...manage an agent business, on top of my merchant shop?
…manage multiple pools of working capital and access liquidity if or when I need it?
...get support quickly if something goes wrong??
...figure out which digital products and services my customers desire?
...keep the products I offer relevant to my customers, even if they’re not what I offer today?
Moments that matter
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Onboarding and Training
Set agents up for success from day one
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Cash Management
Help agents better serve customers by managing liquidity
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Roles and Growth
Support agents in evolving their businesses to better serve customers
