Cashing In and Cashing Out
Help users easily cash in and cash out through trusted nearby agents
Principles at a glance
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01
Make it easy to discover agents and transact with them
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02
Build in safety measures for end customers and agents
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Principles in action
Make it easy to discover agents and transact with them
Principle 01
Last mile users are used to earning and spending in cash. Digital payments can feel like friction when they need to cash in to get started. In payment setup moments, immediately help users locate trusted agents to quickly cash-in and make digital payments feel more accessible.
Build in safety measures for end customers and agents
Principle 02
Handling cash can be dangerous, for agents and customers. Strengthen safety measures around cash handling to increase trust and reduce risk. Guide both parties through a clear process to streamline transactions.
Explore other moments in Digital Payments & Remittances
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Communicating value
Let users see how digital payments benefit them now and in the future
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Making a transaction
Help users overcome the fear of making a mistake, and strengthen their mental models of digital payments
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Tracking payments
Show users where their money is now, where it's been in the past, and where it could go in the future.
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Troubleshooting
Use design to reduce errors, and when they do happen, show users you are there for them
